Privacy Policy

Field Tech Agent is a DBA of The Blackhall Consulting Co. FieldTechAgent provides software and automation services designed for home-service and field-service businesses, including voice, web, scheduling, billing, customer communication, and related workflow tools. This Privacy Policy applies to visitors to our website, FieldTechAgent customers, and individuals who interact with services powered by FieldTechAgent on behalf of our business customers.

1. Information We Collect

Depending on how you interact with FieldTechAgent, we may collect the following categories of information:

• Account and business information: name, company name, business address, email address, telephone number, account credentials, service areas, business hours, services offered, pricing information, and other information used to configure your FieldTechAgent services.
• Customer and appointment information: names, telephone numbers, email addresses, service addresses, appointment details, service requests, notes, scheduling information, and other information provided during calls, chats, forms, or booking interactions.
• Communications information: call details, call recordings or transcripts when enabled, voicemail, chat messages, text-message records, email records, consent records, opt-out records, and customer-service communications.
• Billing and transaction information: subscription status, invoices, payment status, and transaction records. Payment-card information may be collected and processed directly by our payment processors rather than stored by FieldTechAgent.
• Technical information: IP address, browser type, device information, operating system, log data, referring pages, pages viewed, and similar usage information.
• Cookies and similar technologies: information used for site functionality, security, analytics, preferences, and performance.

2. How We Use Information

We may use information to:

• Provide, configure, maintain, and improve the FieldTechAgent platform and services.
• Answer calls or chats, respond to customer questions, schedule or manage appointments, prepare communications, and perform other tasks requested by our business customers.
• Send service-related communications such as account notices, appointment confirmations, reminders, rescheduling notices, cancellation confirmations, receipts, and support messages.
• Process subscriptions, invoices, and other transactions.
• Authenticate users, secure accounts, detect fraud or misuse, troubleshoot issues, and maintain system reliability.
• Analyze platform usage and improve our products, services, AI workflows, and customer experience.
• Comply with applicable laws, regulations, legal processes, and enforceable governmental requests.

3. SMS and Mobile Messaging Privacy

If you consent to receive text messages through FieldTechAgent or a business using FieldTechAgent, your mobile number and consent information may be processed by service providers that help us deliver and operate the messaging service. Those providers may process information only as necessary to provide services to us or the applicable business customer and are not authorized by FieldTechAgent to use your SMS consent for their own marketing.

Message frequency varies based on your appointments, service requests, account activity, and interactions. Message and data rates may apply. You may opt out of SMS messages at any time by replying STOP. For assistance, reply HELP or contact us at support@fieldtechagent.com.

Consent to receive SMS messages is not a condition of purchasing goods or services unless a particular service cannot reasonably be provided without the requested communication.

4. How We Share Information

We may share information only as reasonably necessary to operate the platform, provide requested services, protect users and the platform, complete business transactions, or comply with law. Examples may include:

• Service providers and subprocessors: communications, telephony, hosting, cloud infrastructure, scheduling, payment processing, email delivery, analytics, security, and other technology providers that support our services.
• FieldTechAgent business customers: when an individual contacts a home-service or field-service business using FieldTechAgent, information from that interaction may be provided to that business so it can respond, schedule service, manage the customer relationship, or perform requested work.
• Legal and safety disclosures: when required by law or when reasonably necessary to protect rights, safety, security, users, or the public.
• Business transactions: in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar corporate transaction, subject to applicable privacy obligations.

We do not sell personal information for money. Regardless of other sharing described in this Policy, SMS opt-in data and consent are not shared with third parties or affiliates for marketing or promotional purposes.

5. FieldTechAgent as a Service Provider

Businesses may use FieldTechAgent to communicate with their own customers and prospects. In those situations, the business using FieldTechAgent may determine why and how personal information is collected and used, and FieldTechAgent may process that information on the business's behalf. Questions about a specific contractor's collection or use of your information should also be directed to that business.

6. Call Recordings, Transcripts, and AI Processing

Some FieldTechAgent services may use automated systems or artificial intelligence to answer calls, conduct chats, summarize conversations, assist with scheduling, or perform other requested workflows. Calls may be recorded or transcribed when enabled and permitted by applicable law. Businesses using FieldTechAgent are responsible for configuring and using recording features in compliance with laws that apply to them.

7. Cookies and Analytics

We may use cookies and similar technologies to maintain sessions, remember preferences, understand website usage, measure performance, prevent fraud, and improve our services. You may be able to control cookies through your browser settings, although disabling certain cookies can affect site functionality.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and support legitimate business operations. Retention periods may vary depending on the type of information and the services being used.

9. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No system, network, or method of transmission can be guaranteed to be completely secure.

10. Your Choices and Rights

Depending on where you live, applicable law may provide rights regarding your personal information, such as requesting access, correction, deletion, or information about certain disclosures or processing activities. To make a privacy request, contact us at support@fieldtechagent.com. We may need to verify your identity before completing a request.

For SMS messages, reply STOP to opt out. For help, reply HELP. Opting out of SMS does not prevent us or the applicable service business from contacting you through other lawful channels when appropriate.

11. Children's Privacy

FieldTechAgent is designed for businesses and their customers and is not directed to children under 13. We do not knowingly collect personal information directly from children under 13 through the FieldTechAgent website. If you believe a child has provided personal information to us inappropriately, please contact us.

12. Third-Party Services and Links

Our services may integrate with or link to third-party websites, applications, calendars, payment processors, communications providers, or other services. Their privacy practices are governed by their own policies. We encourage you to review those policies when using third-party services.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date shown above. Material changes may also be communicated through the website, account notifications, email, or other reasonable means.

14. Contact Us

If you have questions about this Privacy Policy or FieldTechAgent's privacy practices, contact:

The Blackhall Consulting Co.
d/b/a Field Tech Agent
Branded as FieldTechAgent.com
Email: support@fieldtechagent.com
Website: https://fieldtechagent.com/

This policy is intended as a general business privacy policy and should be reviewed by qualified legal counsel for requirements specific to your company, jurisdiction, customers, and data-processing activities.