Terms & Conditions

These Terms & Conditions ("Terms") are an agreement between you and The Blackhall Consulting Co., doing business as Field Tech Agent (branded as FieldTechAgent and FieldTechAgent.com) ("FieldTechAgent," "FTA," "we," "us," or "our"). By accessing the FieldTechAgent website, creating an account, purchasing a subscription, or using our services, you agree to these Terms and our Privacy Policy.

1. FieldTechAgent Services

FieldTechAgent provides software and automation tools for home-service and field-service businesses. Depending on the plan and features selected, services may include AI-assisted telephone answering, appointment scheduling, website and chat tools, quoting or billing workflows, customer communications, review follow-up, customer relationship management, and related automation.

Features may change, improve, be added, or be discontinued over time. Some features depend on third-party platforms, telecommunications carriers, calendar providers, payment processors, hosting providers, artificial-intelligence providers, or other external services.

2. Eligibility and Account Responsibilities

You must have authority to enter into these Terms for yourself or the business you represent. You are responsible for maintaining accurate account information, protecting account credentials, controlling authorized users, and promptly notifying us of suspected unauthorized access.

3. Customer Configuration and Business Information

You are responsible for the accuracy and legality of the information, instructions, pricing, service descriptions, service areas, business hours, scheduling rules, emergency instructions, customer notices, and other content you provide to FieldTechAgent. You are also responsible for reviewing your configured workflows and testing them before relying on them in production.

4. AI and Automated Communications

FieldTechAgent may use artificial intelligence and automated systems to communicate with callers, website visitors, customers, or prospective customers. Automated systems can make mistakes, misunderstand information, or produce inaccurate output. FieldTechAgent is intended to assist business operations, not replace appropriate human review or professional judgment.

You are responsible for determining whether automated communications, call recording, transcription, customer notifications, or other configured features are appropriate and lawful for your business and jurisdiction.

5. Scheduling and Appointments

FieldTechAgent may connect to third-party calendar or scheduling services. Appointment availability and booking accuracy depend on the data, calendars, event types, hours, buffers, and other settings supplied by you and by connected services. You remain responsible for maintaining accurate availability and reviewing your schedule.

FieldTechAgent does not perform the underlying trade or field service and is not responsible for a contractor's workmanship, arrival time, service outcome, pricing dispute, property condition, or other matters related to the actual service appointment.

6. SMS/Text Messaging Program

Message frequency varies based on appointments, service requests, account activity, and interactions. Message and data rates may apply.

To stop receiving text messages, reply STOP to the number that sent the message. After you send STOP, you may receive a confirmation that you have been unsubscribed.

For assistance, reply HELP to the number that sent the message or contact support@fieldtechagent.com.

You may also be able to opt back in using an approved opt-in method after previously opting out. Consent to receive SMS messages is not a condition of purchase unless the requested service cannot reasonably be provided without that communication.

Carriers are not liable for any delayed or undelivered messages.

Wireless carriers, mobile operating systems, and messaging providers may filter, delay, block, or fail to deliver messages. FieldTechAgent does not guarantee delivery of any SMS message.

Our handling of mobile information and SMS consent is described in our Privacy Policy. We do not sell or share SMS opt-in data or personal information with third parties for marketing purposes.

7. Third-Party Services

FieldTechAgent may integrate with third-party services such as telecommunications providers, calendar and scheduling systems, payment processors, email providers, hosting providers, analytics services, and artificial-intelligence platforms. Your use of those integrations may also be subject to the third party's own terms and policies.

We are not responsible for outages, restrictions, changes, suspensions, price changes, data loss, or other acts or omissions of third-party providers, although we will make commercially reasonable efforts to maintain and support FieldTechAgent integrations.

8. Fees, Billing, and Subscriptions

Paid services are billed according to the plan, billing cycle, usage limits, overage rates, setup fees, credits, promotions, and other terms shown at purchase or in your account. Unless otherwise stated, subscription fees are charged in advance for each billing period.

You authorize FieldTechAgent and its payment processors to charge the payment method associated with your account for amounts due. Taxes may be added where required. Past-due accounts may be limited, suspended, or terminated.

9. Cancellation

You may cancel a subscription according to the cancellation process made available through your account or by contacting FieldTechAgent support. Unless otherwise stated in writing, cancellation prevents future renewal but does not retroactively refund amounts already due or paid for the current billing period.

10. Acceptable Use

You may not use FieldTechAgent to:

• Violate any applicable law, regulation, court order, carrier rule, or third-party right.
• Send unlawful, deceptive, abusive, harassing, fraudulent, or unsolicited communications.
• Send text messages or automated communications without the consent or other legal basis required for the applicable message type.
• Misrepresent your identity, business, products, services, pricing, licensing, or affiliation.
• Attempt to bypass security, usage restrictions, messaging opt-outs, authentication, or platform controls.
• Introduce malicious code, interfere with platform availability, scrape the service improperly, or attempt unauthorized access to systems or data.
• Use the service for illegal products, illegal services, or prohibited content.

11. Communications Compliance

You are responsible for using FieldTechAgent communications features in compliance with laws and industry requirements that apply to your business and message recipients, including requirements related to consent, call recording, telemarketing, text messaging, email, privacy, and consumer protection.

FieldTechAgent may implement consent tracking, opt-out processing, suppression lists, carrier-required disclosures, message templates, registration requirements, or other controls designed to support compliant use. You may not disable or circumvent required compliance controls.

12. Intellectual Property

FieldTechAgent and its licensors own the FieldTechAgent platform, software, designs, workflows, documentation, trademarks, and other proprietary materials, except for content owned by customers or third parties. Subject to these Terms and payment of applicable fees, we grant customers a limited, non-exclusive, non-transferable right to use the services during the applicable subscription term.

You retain ownership of business content and data that you provide, subject to the rights reasonably necessary for FieldTechAgent and its service providers to host, process, transmit, display, and otherwise use that content to provide and improve the services.

13. Confidentiality and Security

Each party may receive non-public information belonging to the other. Each party agrees to use reasonable care to protect confidential information and to use it only for purposes related to the services, except where disclosure is authorized or legally required.

14. Service Availability

We work to provide reliable services, but we do not guarantee uninterrupted or error-free operation. Maintenance, internet conditions, carrier outages, third-party service failures, software defects, security events, or circumstances beyond our reasonable control may affect availability.

15. Disclaimers

To the maximum extent permitted by law, FieldTechAgent services are provided on an "as is" and "as available" basis. We disclaim warranties not expressly stated in these Terms, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

FieldTechAgent does not guarantee a particular number of calls, leads, appointments, sales, reviews, revenue, customer responses, or other business results.

16. Limitation of Liability

To the maximum extent permitted by law, FieldTechAgent will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost business opportunities, or business interruption arising from or related to the services.

To the maximum extent permitted by law, FieldTechAgent's aggregate liability arising out of or relating to the services will not exceed the amounts paid by the applicable customer to FieldTechAgent for the affected service during the three months immediately preceding the event giving rise to the claim.

17. Indemnification

To the extent permitted by law, business customers agree to defend, indemnify, and hold harmless FieldTechAgent and its personnel from third-party claims arising from the customer's content, instructions, unlawful use of the services, violation of these Terms, violation of communications or privacy laws, or the customer's underlying products or services.

18. Suspension and Termination

We may suspend or terminate access to the services when reasonably necessary to address nonpayment, fraud, security risks, prohibited use, legal requirements, carrier or provider requirements, threats to the platform, or material violations of these Terms. Where practical, we will provide notice and an opportunity to cure before termination.

19. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted on this page with a revised effective date. Continued use of the services after updated Terms become effective constitutes acceptance of the updated Terms to the extent permitted by law.

20. General Terms

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver of that provision. You may not assign your rights under these Terms without our consent, except as part of a permitted sale or transfer of substantially all of your business assets. We may assign these Terms in connection with a merger, acquisition, reorganization, or sale of our business or assets.

21. Contact

Questions about these Terms or the FieldTechAgent SMS program may be directed to:

The Blackhall Consulting Co.
d/b/a Field Tech Agent
Branded as FieldTechAgent.com
Email: support@fieldtechagent.com
Website: https://fieldtechagent.com/

These Terms are a general business template and should be reviewed by qualified legal counsel for requirements specific to your company, jurisdiction, services, customers, and risk profile.